What background and specializations do your editors
We believe there is no substitute for subject-matter
expertise. That is why we ensure that every document we
receive is worked on by an expert with a high level of
technical competency in the relevant field of study. Our
editorial team includes physicians, PhDs, MDs,
postgraduates, engineers, and journal peer reviewers. Over
60% of our editors have extensive research backgrounds. In
addition, our editors are provided with training and
feedback on a regular basis to help them develop a keen
understanding of subject-specific writing conventions,
Can I change the type of editing service after
What if I am not sure of the most appropriate service to
choose for my document?
A request for a change in the type of editing service will
be accommodated if we have not yet begun work on your
if you would like to change the type of editing service.
Do you edit documents in PDF file format?
If you are unable to decide which service would be best
suited for your manuscript,
and we will help you decide.
Yes, we do. We indicate our changes in the PDF file by
using a PDF editing software that allows authors to
identify the changes in the document. Editing for PDF
documents costs 15% more than the normal service fees.
Do you edit documents in LaTeX and TeX formats?
Yes, we deliver the final edited document as a TeX file.
Accompanying the edited LaTeX document is a Word document
that shows the changes we have made to the text and
includes comments and suggestions by the editor. Please
note that we do not accept LyX files for editing. The fee
for editing a TeX document is 15% more than the normal
I need an editing certificate. Will you provide me with
Yes, you can access your editing certificate from your
account in the online account. The editing certificate
verifies that your manuscript has been checked by a
professional editor and meets the standard of English
required by international journals.
Will you format my manuscript according to the journal’s
instructions for authors?
Yes, we do format documents for journal submissions.
Request for formatting when submitting your inquiry on the
online account and include the URL of the journal you are
submitting your article to so that our editors can make
sure that your submission fulfills all the journal's
If I have questions about the edited document, how do I
ask the editor? By when will you get back to me?
If you have a question for your editor, you can login to
the online account and use the Submit Question option. We
normally answer within 1 working day. However, a member of
our client servicing team will confirm the delivery
schedule with you as it is determined by the nature and
number of questions.
What if I need my document delivered on an urgent
What file types do you accept?
If you need your document edited on an urgent basis,
us know by when you would like us to complete work on your
assignment. We will do our best to meet your deadline.
We accept a broad range of file types, including MS Word,
Acrobat, MS Excel, MS PowerPoint, LaTeX, TeX, Rich Text
format, and image files. We apply a 15% premium to the
price for editing PDF and LaTeX & TeX files.
Do you edit parts of a manuscript?
a. Yes, we edit parts of a manuscript. This could be
sections, pages, or paragraphs. You can request to exclude
certain sections of your document from the word count if
you do not want those sections edited.
How is the word count of my manuscript calculated?
b. However, we strongly encourage you to get the entire
document edited as this will improve the overall quality
of the document.
When determining the word count of any document, we
consider the entire text, including tables, references,
and mathematical formulae. However, if you would like us
to exclude certain sections of the document, the word
count of those sections will not be considered. Please
note that any files attached for reference are not
considered in the word count.